WSQ Digital Human Applications to Enhance Branding and Customer Service
About This Course
Course Overview
The WSQ Digital Human Applications to Enhance Branding and Customer Service course equips professionals with the knowledge to leverage AI digital humans for brand engagement and customer interaction. Participants will explore industry use cases, evaluate the strengths and limitations of AI-driven digital human applications, and assess their feasibility for business use. The course provides insights into designing AI-powered virtual assistants and chatbots to enhance customer service and brand communication.
Additionally, learners will analyze the performance of AI digital humans, assess their ethical implications, and implement process improvements for enhanced user experience. The course covers AI algorithms, design principles, and evaluation methods to ensure efficiency and effectiveness. By the end of the training, participants will be proficient in integrating AI digital humans into branding and customer engagement strategies, driving innovation in digital interactions.
Course Outline
- Introduction to AI Digital Humans
- Analyze AI Digital Humans for Various Use Cases
- Designing and Implementing AI Digital Humans
Duration & Schedule
Fee & Funding
Nett fees shown after SSG subsidy, subject to eligibility and funding caps. SkillsFuture Credit (SFC), UTAP and PSEA may be used to offset the nett fee.
SkillsFuture Credits, UTAP and PSEA Claimable
SkillsFuture Credits: All Singaporeans aged 25 years old and above can use their SkillsFuture Credits to fully offset the remaining fees.
UTAP Funding: In addition, NTUC members can utilise UTAP to offset up to 50% of remaining fees (capped at $500 per year).
PSEA: All Singaporeans aged 21 – 31 may use their Post-Secondary Education Account (PSEA) to offset remaining fees.
Frequently Asked Questions
Am I eligible for SSG funding support?
To qualify for SSG funding, you must be at least 21 years old, a Singapore Citizen or PR, achieve at least 75% attendance and pass the final assessment. Visit the SkillsFuture Singapore website for the full eligibility criteria.
What is the refund and withdrawal policy?
Kindly note the refund policy indicated below. Not eligible for any refund of course fees already paid if withdraw from the course without prior notice or given notice of withdrawal on or after the course commencement date.
| Refund | If trainee’s written notice of withdrawal is received |
|---|---|
| 100% | At least 7 working days before the Course Commencement Date |
| 75% | Between 4–6 working days before the Course Commencement Date |
| 50% | Between 1–3 working days before the Course Commencement Date |
| 0% | No-show or withdrawal on or after the Course Commencement Date |
What are the requirements to successfully complete the course?
To successfully complete the course and be eligible for certification, learners are required to:
- Fulfil the minimum attendance requirement stated for the course
- Complete all required assessments and course activities
- Achieve a “Competent” assessment outcome
What if I do not meet the course requirements?
Learners who do not fulfil the required attendance and/or assessment requirements may:
- Not be eligible for certification
- Not qualify for the applicable course fee funding/subsidy
- Be required to pay the difference between the subsidised fee and the full course fee, where applicable
Important: Learners are encouraged to attend all scheduled sessions and complete all assessments to ensure that the course completion and funding requirements are met.
